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When you combine all of what Nextiva offers in terms of both its phone service and CRM, you will be hard-pressed to find a unified communication system that provides you with more in one platform.ĭid You Know?: One standout feature that isn't offered by many business phone systems is the caller AI tool. When looking at the specific sales CRM features, there are customizable Kanban sales pipelines, leads and pipeline management, product catalogs, time triggers on pipeline stages, canned responses and custom sales views. Other CRM features include contact management tools, workflow automation, email case routing, account alerts, sales and service reports, and custom reports. You are also able to see a single unified view of each customer and their overall experience. The system allows you to store an unlimited number of accounts and contacts. The CRM solution offers its own set of valuable sales and service features and tools. Conferencing calling is not included in the Essentials plan.
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The Professional plan lets you have 40, and an unlimited number of callers can attend if you subscribe to the Enterprise and Ultimate plans. The number of participants on each call depends on the service plan you use. With the conference bridge feature, which is included at no extra charge, each employee can hold their own conference call. Nextiva has conference calling built into its phone system. You can seamlessly switch between the two platforms, which is convenient for many companies as remote work environments have become commonplace.
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In addition, you can start calls on a desk phone and move them to a mobile phone, and vice versa. Nextiva offers apps for Mac and Windows computers.
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Nextiva's mobile app, available on iOS and Android devices, lets employees make and receive phone calls on their business lines, make video calls, chat via instant message with co-workers, access the company directory, and update and modify call settings. This includes information on the customer's journey, their value and what their experience score is.
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This uses artificial intelligence to provide users with instant information on the person whom they are speaking with. One standout feature that isn't offered by many business phone systems is the caller AI tool. Upgraded plans offer team messaging, private group messaging, screen sharing, SMS service, voice analytics and unlimited video calling. Nextiva's phone service offers just about every calling, collaboration, and mobile feature and tool a small business needs in a phone system. All of the service plans include unlimited local and long-distance calling, unlimited online faxing, a multilevel automated attendant, customizable music on hold, HD video and voice, and the option to receive voicemails via email and text messages.
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(You will need to contact Nextiva directly for specific pricing information.) Nextiva Features You can bundle the two together, or if you only want its business phone service (or its CRM), you can purchase them individually. Their desk and conference phones range from $70 to $625. Phone rentals are an option too.įYI: Nextiva has service plans for both its business phone and CRM services. If you need desk phones, Nextiva offers a wide selection. The Ultimate plan includes both the sales and service CRM solutions, as well as automated surveys and customer journey analytics.
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This plan includes everything in the Essential tier, plus unlimited conference calls unlimited video conferences call pops for up to 250 contacts unlimited business text messaging integrations with Salesforce, HubSpot, and Zendesk and professional setup. Professional: This plan costs $21.95 to $35.95 per user per month.This plan includes an auto-attendant, integrations with Microsoft Outlook and Google Contacts, voicemail-to-email notifications, unlimited online faxing, mobile and desktop apps, and 24/7 customer support. Essential: The Essential plan ranges in price from $17.95 to $30.95 per user per month.
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Each plan's price varies depending on the number of employees using the system and whether you sign a 12-, 24- or 36-month contract. All of the plans include unlimited calling, team messaging, and local and toll-free numbers. There are four service plans to choose from: Essential, Professional, Enterprise and Ultimate.